Politique d'expédition
Due to shipping carrier regulations around high-capacity lithium-ion batteries, we currently only provide FREE shipping to the lower 48 states in the US (excluding Hawaii, Alaska, and Puerto Rico). No PO BOXES or APO shipping is available.
Shipping Policy:
We are pleased to offer completely FREE shipping for all products listed in our online store, with no minimum purchase requirement. Free shipping applies to all orders within the 48 continental United States.
Current shipping times:
In-Stock Ebikes: Orders are processed and shipped within 3-5 business days, with delivery expected within 3-7 business days.
In-Stock Accessories & Components: Orders are processed and shipped within 5-7 business days, with delivery expected within 7-15 business days.
Orders containing discounted merchandise may take an additional forty-eight (48) hours to process. In-stock orders typically ship the next business day, unless otherwise noted on the product page. For pre-orders/backorders, please refer to the shipping date on the product page.
Reminder: It may take 3-10 days for your shipment to be scanned by UPS/FedEx.
Email Confirmation: A shipping confirmation email will be sent to the email address attached to your order once the order has shipped. Please note that for any third-party shipping outside of Totem’s normal shipping process, Totem cannot provide ANY additional shipping information or documentation.
Shipping Costs and Lithium-Ion Batteries: We offer completely free shipping to addresses in the 48 continental United States, including complete bicycles. Shipping to destinations outside the 48 continental United States is based on package weight and size. Due to shipping carrier regulations around high-capacity lithium-ion batteries, we cannot ship ebikes or ebike batteries outside of the 48 continental United States. In some cases, the batteries might be packed and shipped separately.
Signatures Required: Shipments containing ebikes are sent signature required due to the high value of the item and restrictions pertaining to the delivery of high-capacity lithium-ion batteries. The shipping carrier is instructed to obtain a signature before delivery and should not leave packages unattended. However, starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.
Due to shipping carrier regulations around high-capacity lithium-ion batteries, we cannot ship ebikes or ebike components, including but not limited to batteries, displays, and controllers, outside of the 48 continental United States.
Shipping Carriers: Totem ships using FedEx and USPS, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.
No Responsibility for Loss, Theft, or Damage: Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
Refused Shipments – Flat Fee: If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $75 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $75. If you have any questions or need assistance, please contact us at support@totemusa.com or call us at +1 (469) 409-2771.
